XPERTRAK

Detect at-risk subscribers before they churn to another provider, and address issues quickly with integrated detect-and-repair tools, including plant signal leakage and field meter interaction. The virtualized system simplifies the transition to new HFC technologies such as DOCSIS 3.1 and Remote PHY architecture (https://www.viavisolutions.com/es-es/node/111948), while enabling continuity of essential HFC network maintenance functions. Maximize revenue and NPS scores by identifying and tracking effective initiatives with the NITRO Business Intelligence extension.

XPERTrak represents the next level within VIAVI's industry-leading systems, this time with an enhanced focus on at-risk subscribers. XPERTrak correlates data from deployed network elements and optional VIAVI signal leakage control systems, field meters, and PathTrak hardware to build a QoE-based view of HFC plant performance. Virtualization support is an essential feature of XPERTrak, as it was designed with emerging technologies such as Remote PHY and DAA architectures in mind. Regardless of the current service delivery equipment vendor and underlying plant architecture, XPERTrak is the vendor-neutral solution that enables consistent service-level measurement, as well as superior detect-and-repair field functions across the space, today and in the future.